Reused passwords
Most takeovers use passwords leaked from other sites. A unique password stops them.
Nintendo Account recovery
How to recover a hacked Nintendo Account
Signs of a hacked Nintendo Account include sign-in emails you did not trigger, a console signed out on its own, or eShop purchases you do not recognise. Here is how to take it back and keep it.
How to recover a hacked Nintendo Account
Step 1
Reset your password
If you can still reach the account’s email, reset the password at accounts.nintendo.com. Use one you do not use anywhere else.
Step 2
Sign out of every device
In your Nintendo Account’s sign-in and security settings, sign out of all devices so any attacker session ends.
Step 3
Check your sign-in history and purchases
Look at the sign-in history for logins you did not make, and check eShop purchases, PayPal and card statements for unknown charges.
Step 4
Turn on 2-step verification
Nintendo recommends 2-step verification. Save the backup codes it gives you.
Step 5
Contact Nintendo Support if you are locked out
If the email or password was changed and you cannot reset it, contact Nintendo Support through its official site. Do not create a second account to report the first.
How Nintendo Accounts usually get taken
Fake “support” messages
Nintendo will never ask you for your password or a verification code. Anyone who does is not Nintendo.
Linked accounts
A Nintendo Account linked to an old login can be reached through it. Review linked accounts after recovering.
No 2-step verification
With 2-step verification on, a stolen password alone is not enough.
Family and kids’ accounts
If the hacked account is a child’s account in your Nintendo family group, recover it from the parent account and review the family’s spending restrictions afterwards.
Use separate, unique passwords for every family member’s account.
Questions people ask
How do I know if my Nintendo Account was hacked?
Unexpected sign-in or password emails, being signed out of your console, unknown entries in your sign-in history, or eShop purchases you did not make.
Can I recover my Nintendo Account without the email?
Contact Nintendo Support through its official site; they can help verify you are the owner.
Should I share a verification code with Nintendo support?
Never. Nintendo will not ask you for your password or a verification code.
Can LoginScout recover my Nintendo Account?
No. Only Nintendo can. LoginScout keeps your new password and backup codes safe afterwards.
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Keep the identity with the login.
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