Fake “free Game Pass” offers
Sign-in pages that copy Microsoft’s design collect passwords. The real sign-in page is login.live.com.
Xbox / Microsoft account recovery
How to recover a hacked Xbox account — step by step
Your Xbox profile, Game Pass and purchases all live on a Microsoft account, so getting that account back is what matters. Microsoft’s recovery form is the only official route when someone else has taken over.
How to recover a hacked Xbox account
Step 1
Try a normal password reset first
At account.live.com, choose “Forgot password”. If a code can still reach your own email or phone, this is the fastest way back in.
Step 2
Use the Microsoft account recovery form
If the hacker changed your security info, go to account.live.com/acsr. Enter the account’s email address, plus a different email you can check, where Microsoft will contact you.
Step 3
Give as much detail as you can
Old passwords you used, recent email subjects and contacts, Xbox purchases, and your console’s details all help. Fill it in from a device and network you have signed in from before.
Step 4
Lock the account down once you are back
Set a new unique password, turn on two-step verification, review your security info, and sign out of devices you do not recognise.
Step 5
Save the new details somewhere safe
Store the new password and your recovery code on your Xbox card in LoginScout, so a lost phone never locks you out again.
How Xbox accounts usually get taken
Reused passwords
A password leaked from another site gets tried on your Microsoft account automatically.
A hijacked email
Whoever controls your email can reset everything linked to it. Secure the inbox as carefully as the Xbox account.
No two-step verification
With 2-step verification on, a stolen password alone is not enough to get in.
Unknown purchases on your Xbox account
Check your Microsoft order history for purchases you did not make and report them to Xbox Support from inside your recovered account.
Anyone who messages you offering to “recover” your Xbox account for a fee is running a second scam. Only Microsoft can restore it.
Questions people ask
How do I recover my Xbox account if the hacker changed the email?
Use Microsoft’s account recovery form at account.live.com/acsr. It asks for details only the real owner would know.
Why did the recovery form fail?
Usually not enough matching details. Try again with more old passwords, purchases and email details, from a device you have used before.
Will I keep my games and Game Pass?
Purchases stay with the Microsoft account, so getting the account back brings them back with it.
Can LoginScout recover my Xbox account?
No. Only Microsoft can. LoginScout keeps your new password and recovery code safe afterwards.
Related guides
LoginScout home Related LoginScout page. All guides Related LoginScout page. Gaming password manager A vault built for game and service logins you own. How to recover a hacked Steam account Related LoginScout page. How to recover a hacked Epic Games or Fortnite account Related LoginScout page. How to recover a hacked Roblox account Related LoginScout page. How to recover a hacked Riot account for Valorant or League Related LoginScout page. Lost your phone with Steam Guard? How to get back into Steam Related LoginScout page. How to recover a hacked Minecraft account Related LoginScout page. How to recover a hacked Discord account (and stop the scam spreading) Related LoginScout page. Recover a hacked PlayStation account Related LoginScout page. Recover a hacked Call of Duty account Related LoginScout page. Recover a hacked EA account Related LoginScout page. Recover a hacked Battle.net account Related LoginScout page. Recover a hacked Nintendo Account Related LoginScout page. How to make a Valorant account Create the account on the real platform, then store the login in LoginScout. How to make a Battlefield 6 account Create the account on the real platform, then store the login in LoginScout. Can you get GTA 6 for free? Related LoginScout page. Fortnite new season checklist Related LoginScout page.
Keep the identity with the login.
Create a free vault, then upgrade for a private temp mailbox and burner numbers when the library grows.